Terms of Service

Provider and scope

These terms govern the ChannelCockpit web application and its subscription. The service is intended for individuals, businesses and self-employed users in Germany. A consumer is a person acting mainly outside their trade, business or profession. Mandatory legal rights are preserved.

Eligibility and your account

You must be at least 18 years old and legally able to enter into this contract on your own under the law applicable to you. If acting for a business, you must be authorised to bind it. Parental consent does not provide an exception.

Provide accurate account and payment details, keep your contact address current and protect your credentials. Tell us promptly if you suspect misuse. Only connect platform accounts that you are authorised to manage. Prohibited, sanctioned or payment-provider-unsupported transactions cannot be completed. Access to the website does not guarantee that every platform feature is available in every country.

What the service includes

ChannelCockpit connects supported YouTube, TikTok, Instagram and Facebook accounts. You can view available analytics, prepare and schedule content, and perform supported publishing and engagement actions. Comments and replies are available for supported YouTube, Instagram and Facebook connections; messaging is available for supported Instagram and Facebook connections. TikTok comments and direct messages are not included.

Available features depend on the account type, your permissions and the relevant platform APIs. ChannelCockpit cannot guarantee reach, particular metrics or a platform’s acceptance of a post. A missing measurement is not a confirmed zero. Historical data is shown only where the platform provides it or it has already been collected.

You need an internet connection, a current web browser and suitable platform accounts. Platform charges and your internet costs are not included. Scheduled actions need a valid connection, the required permissions and sufficient allowance when they execute.

Free trial

The free trial lasts 7 days and begins when your first platform connection succeeds. It includes 20 publications and a 5 GB media allowance. No credit card is required. The trial does not automatically become a paid subscription. You can choose to subscribe afterwards.

The trial is intended to let you try the service once. Creating multiple accounts to bypass this limit is not permitted. Reaching an allowance does not automatically create extra charges.

Price and allowances

The monthly plan costs €19.90, including applicable taxes. It includes 300 publications and 50 GB of new media uploads per billing month, with a maximum of 50 GB of media stored at one time. Each video file may be up to 2 GB. Individual platforms may impose stricter format or file limits. GB are measured in decimal units.

The app shows usage and the applicable period. Unused monthly allowances do not roll over. A post created in the composer counts once, including when published to several platforms. It counts towards the allowance when its first delivery attempt starts, including if delivery fails. Retrying the same post does not consume another publication. Allowances never upgrade to a paid add-on automatically.

Billing is exclusively in euros. The total, taxes and recurring charges are displayed in checkout before you order. Your bank may charge its own currency conversion fees. We do not personalise prices based on a user profile.

Contract formation and payment

You receive these terms for acceptance before using connection and purchase actions. Before purchasing the paid subscription, checkout summarises the plan, recurring price and payment terms. You can correct your details or leave checkout before placing the final order with an obligation to pay. The contract confirmation and these terms are provided to you on a durable medium. The paid subscription contract is concluded when Stripe confirms the first successful payment. That confirmation time is the contract date; later monthly payments do not create a new contract.

Payments are handled through Stripe Managed Payments / Sold through Link. The payment provider identified in checkout handles payment processing and the tax responsibilities shown there. ChannelCockpit remains responsible for the agreed software service and your statutory rights. We do not store full card details in ChannelCockpit.

The subscription is paid monthly in advance. Paid access begins once payment is confirmed. A failed renewal does not retrospectively remove access already paid for; paid features may be restricted after that period until payment is resolved. Subscription management and privacy rights remain accessible.

Duration and cancellation

The subscription continues for an indefinite period with monthly billing periods. You may cancel at any time with effect from the end of the current paid period, with no additional notice period. Paid access continues until then. Unless cancelled, the next month is charged.

Use subscription management in Account, “Cancel subscription”, or email support@channelcockpit.app. The public cancellation route does not require a login. You receive an electronic acknowledgement, and the effective end date is confirmed. Your right to terminate for a serious reason remains intact. Cancelling the subscription does not delete your account.

If you expressly request account deletion, app access ends immediately and an existing subscription is ended. This does not remove published content from social platforms. Ordinary cancellation or voluntary account deletion alone does not entitle you to a partial refund of the current paid month. Withdrawal rights, remedies for defects and other statutory refund rights are unaffected.

Consumer withdrawal information

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which the contract was concluded.

To exercise this right, inform us,

of your decision to withdraw by an unequivocal statement, for example a letter sent by post or an email. You may use the model form below, but this is not mandatory. You can also use “Withdraw from contract” on our website. We acknowledge declarations submitted there by email without undue delay.

To meet the deadline, it is sufficient to send your withdrawal statement before the withdrawal period expires.

Effects of withdrawal

If you withdraw, we reimburse all payments received from you without undue delay and no later than fourteen days after we receive your withdrawal statement. We use the same payment method as the original transaction unless you expressly agree otherwise. You will not incur fees because of the reimbursement.

You may use the service during the withdrawal period. We do not charge for that use if you withdraw within the applicable period. Starting to use the service does not itself remove your withdrawal right. Any stronger mandatory rights remain intact.

Model withdrawal form

If you wish to withdraw, you may complete the following information and send it to us:

• I hereby give notice that I withdraw from my contract for the following service: ChannelCockpit subscription.
• Ordered on:
• Consumer’s name and address:
• Account email or contract reference (to help identify the contract):
• Date:
• Signature (only for a statement sent on paper):

Your content and permitted use

You retain rights in your uploaded content. You grant us only the non-exclusive rights necessary to store, display, technically process and deliver it as instructed, for as long as needed to provide the service. We do not use your content for advertising or training AI models.

You must hold the necessary intellectual property, personality and privacy rights and comply with applicable platform rules. Prohibited conduct includes unlawful content, spam, unauthorised bulk messages, bypassing access or usage limits, misuse of someone else’s account and attacks on service security. Check content, recipients and scheduled actions before approving them. The independent obligations of platform operators remain unaffected.

Where there is concrete evidence of misuse, we may proportionately restrict the affected action or connection. We explain the reason and possible remedy where legally permitted and safe to do so. We normally give an opportunity to remedy a correctable breach; urgent situations may require an immediate restriction. You may challenge an incorrect restriction at support@channelcockpit.app. Statutory rights are not excluded.

Availability, changes and remedies

We provide the agreed service and remedy reported defects within a reasonable time. Statutory rights for digital services, necessary updates and security updates remain intact. Maintenance and outages may temporarily affect use. We do not promise uninterrupted availability, but this does not exclude our agreed service obligations.

We give timely, clear notice on a durable medium of changes that have more than a minor adverse effect on your use. Where applicable, statutory conditions and termination rights for changes to digital products apply. Material contract or price changes require a valid agreement; silence is not acceptance. For an agreed price increase, we also email you 30 calendar days before the first higher charge, with the new amount, its date and how to cancel. We do not increase your price without valid agreement.

Consumers may require correction, a price reduction, termination and damages where the legal conditions are met. Mandatory legal rights remain intact.

Liability

We have unlimited liability for intentional misconduct and gross negligence, culpable injury to life, body or health, express guarantees and mandatory statutory liability. For ordinary negligence, we are also liable for breach of essential contractual obligations on which proper performance depends and on which you can reasonably rely; liability in that case is limited to foreseeable loss typical of the contract.

Other liability for ordinary negligence is excluded only to the extent permitted by applicable law. This clause does not restrict statutory data protection claims or mandatory consumer rights. There is no blanket obligation for you to indemnify us for all third-party claims.

Privacy and processing on your behalf

Our Privacy Policy explains how personal data is handled. Reading it does not substitute for any consent that may be required. Where we process personal data on a customer’s behalf, the Data Processing Addendum forms part of this agreement and is not restricted to a separate plan. You may exercise your statutory rights through support@channelcockpit.app; the deletion instructions also explain self-service options.

Language, applicable law and complaints

The German version is the original version of these terms. Other language versions translate the same terms and help you understand them. You can choose the language of the documents displayed and sent to you.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Consumers retain the mandatory protections of the law of their habitual residence that would apply without this choice of law. Statutory court jurisdiction, including consumer home-country jurisdiction, remains unaffected. We do not impose an exclusive court clause on consumers.

Send complaints to support@channelcockpit.app. For ordinary support, we aim to provide an initial personal response within five working days (Monday to Friday); legally required faster handling remains applicable. We do not promise voluntary participation in consumer arbitration. Any legal requirement to participate in or provide a dispute resolution procedure for your contract remains unaffected. Your right to bring proceedings remains intact.