Data deletion and privacy requests

Request by email

Email support@channelcockpit.app and tell us whether you want your entire ChannelCockpit account, a particular platform connection or specific personal data deleted. If possible, identify the account email and affected platform. No particular form or subject line is required, and you do not need to sign in to make the request.

Do not send passwords, access tokens or identity-document copies. Where we have reasonable doubts, we ask only for information needed to verify identity and authority. If the data is managed on a customer’s behalf, we involve that customer. People without a ChannelCockpit account can also contact us to exercise their rights.

In the app

• Export: Account lets you request a machine-readable export of supported account data. It does not include media files or complete invoice PDFs. Contact us for additional personal data; the product export does not limit your statutory access right.
• Disconnect: Platforms lets you disconnect individual accounts. The app can no longer use that connection. Previously stored history is removed under the retention periods described in our policy, or sooner where you request deletion.
• Delete account: The Account deletion action requires renewed identity confirmation and an explicit confirmation. It blocks access and starts server-side cleanup of associated app data, connections, drafts, media, comments and messages. Cleanup continues if a technical step initially fails.

Requests through social platforms

For Facebook and Instagram, we support deletion requests that Meta sends to our dedicated callback. An associated status record indicates how that request is progressing. This complements your right to contact us directly.

You can also revoke access in the relevant platform settings. Google/YouTube connections can be managed under Google account connections. When revoking through ChannelCockpit, we revoke the relevant token promptly and delete authorised YouTube data as soon as possible, no later than seven calendar days after a direct deletion request or in-app revocation.

Disconnecting or deleting ChannelCockpit does not delete your social platform account or posts and messages already published there. Use the relevant platform’s functions and rights channels for those actions.

Cancellation and account deletion differ

Ordinary subscription cancellation stops further renewals while paid access continues until the confirmed end date. Use “Cancel subscription”. To withdraw, use “Withdraw from contract” or contact us.

Deleting the entire account ends app access immediately and ends an existing subscription. It does not automatically result in a partial refund. Statutory withdrawal, defect and refund rights remain intact. Payment documents and legally required records may remain after account deletion.

Timing and retained records

We handle privacy requests without undue delay and normally within one month. If a legally permitted extension is necessary because of complexity or the number of requests, we explain the reason and duration within the first month. Shorter applicable statutory or platform deadlines take precedence. Our general five-working-day support target does not extend these deadlines.

We confirm the outcome and explain any data that must remain to meet legal duties or establish, exercise or defend legal claims. Such records are limited to what is necessary. Backups and provider retention can follow a separate deletion cycle and are not intended for ordinary product use. See the Privacy Policy for details.